Justin Tippett
Better known on GiddyUp as JT – Don’s long-time mate, manager and the one usually pushing the buttons while trying not to completely derail the show.
JT and Don have been giving each other stick for close to two decades, starting back when Justin was running the contact centre at Australia Post and Don was in their Olympic Job Opportunity Program trying to squeeze “training” around “work”.
Somewhere between calls, sport, injuries, families and bad ideas, the GiddyUp Podcast was born – a place for the two of them to swap stories, react to the week and occasionally stumble across something useful.
By day, Justin does the serious stuff with businesses and contact centres. On GiddyUp, he’s much more interested in good conversation, a few laughs and seeing what trouble Don gets them into next.
What JT does when he’s not recording
When JT isn’t hanging out with Don or wrangling the podcast gear, he’s running a bunch of “proper grown-up” projects in the customer experience and contact centre world. If you want the serious version of JT, this is where you’ll find him.
Industry association
Australian Customer Experience Professionals Association (ACXPA)
A national association that connects the contact centre, customer service, customer experience and digital service professions in Australia, providing standards, benchmarking, resources and community.
Training
CX Skills
Specialist training for customer service and contact centre teams, covering phone and digital service, sales, workplace wellness, leadership and CX programs delivered online and onsite.
Consulting
CX Consult
Consulting services to help organisations design, optimise and troubleshoot their contact centre operations, from strategy and technology through to processes, metrics and people.
Directory
ACXPA Supplier Directory
Australia’s largest directory of businesses providing products and services for customer service and customer experience, including technology, outsourcing, advisory and more.
Marketplace
CX Connect
A free service that helps Australian organisations find and connect with contact centre outsourcers, technology providers and consultants, without the vendor noise.
Outside of work
If you’ve listened to the early episodes, you’ll know JT’s backstory isn’t exactly straightforward. He’s been very open on the podcast about his adoption story and all the twists that came with it – well worth a listen in the Season 1 archives.
Sport has also been a big part of his life. After more than 30 years of football and basketball, the body has a few battle scars and a decent surgery count, but the idea of a comeback still gets thrown around.
Day to day, life is a mix of kids, work, reef tanks that misbehave for no reason, and a long-haired German Shepherd puppy who already thinks he runs the house.