Justin is a man of many talents having a keen interest in websites, video, podcasts and most things tech!
His core expertise, however, revolves around the Customer Experience/Customer Service and Contact Centre industry and he is renowned as the leading expert on Contact Centres (e.g. call centres) in Australia and one of the top Customer Experience (CX) experts in the world.
Justin owns and manages a range of businesses that support the industry across the Asia-Pacific region including:
CX Central – the #1 resource for people in Australia working in the contact centre, BPO and customer experience industry.
CX Skills – Providing specialist training courses (online and onsite) for customer service, leadership, sales, and customer experience
CX Consult – Specialist consulting to help businesses improve their contact centre (call centre), customer service and customer experience.
CX Directory – the largest directory in Australia that lists businesses providing products and services related to customer service, customer experience, retail and more.
Outside of work
Justin has been quite open on the earlier podcasts about his adoption story and it certainly makes for fascinating listening so if you haven’t heard it already make sure you check out the earlier episodes from Season 1.
As a quick summary though, let’s just say it’s confusing!
- 3 sets of parents (two steps and birth parents).
- He has met both birth parents.
- He has two stepbrothers and one step-sister.
- He has three half brothers (same birth father) but has only met one of them (so far!).
He has two children (Emily and Lucas) and a cat, Oscar who makes the odd appearance on the show.
His partner Nant is one of the leading health professionals in the world so in his spare time (and anyone who know’s JT knows there is much!) he enjoys keeping active and trying to convince himself that he doesn’t really need the chocolate and salt and vinegar chips that he is constantly craving!